Then, hold the ". This thread is full of paranoid people to be quite honest, and plenty who have no understanding of UK law. I see many people having trouble with Wifi randomly shutting off oot of the box. The logo in the email is the Steam logo. (. Do we know how many Decks are being RMA'd Discussion I just shipped my unit off today after about 2 weeks of use because the right stick click didn't work. bobmorton Apr 11, 2022 201am. For example Armored Core 6 went from 1. Given so many games I play tend to float around the low-mid 40s, having it kick in for half a minute because of a temporary peak is annoying to say the least - especially as someone who prefers to play without headphones. A user asks how to request a replacement unit for their Steam Deck with a broken GPU and gets some replies from other users and a link to the official support FAQ. Opening your Steam Deck will not void the warranty, and your warranty is reasonably clear on what does void it. Support listed a range of 7 - 13 business days from receiving the Deck. Ask that guy for his receipt, it'll make the process easier in case you do need to RMA it. They then instantly sent me a RMA form which I boxed up and return time was stated as as soon as it is received it will then be processed which will take a minimum of a couple of days. Steam Deck with serial number <SN removed>, placed inside original carrying case. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far 11 April 2022 Got Steam's "complete order" mail and ordered my Deck shortly after. FedEx delivered my unit to RMA warehouse 314. July 2023 Monday Received RMA-email including the labels. I got an email from a United Radio, Inc. Worse case you get a new steam deck. Some users think the packaging for the Steam Deck, as discreet as it is, might be the culprit. took the joy stick out and the wire was wrapped around the joystick in a way that when you moved the joystick the wire would rub on. At max find your purchase in your Purchase History. This Warranty applies, to the extent permitted by law, to any replacement Hardware for the remainder of the original Warranty Period or for ninety (90) days, whichever period is longer. Originally posted by MEchoPark Originally posted by MJ711 Same. Vgas Ba Apr 11, 2022 1157am. Sent them videos of my whiney Deck. Steam Deck OLED Available Now Make Your OLED Dreams Come True. Jake Sully. Update for December 2022 via Valve "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. April 26 (AM) Parcelforce Dispatch Notification. Turn your steam deck off, plug it in and then press the volume button and the power button at the same time. That said, I need to include the Steam Deck PSU cable. It&39;s SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Valve support is helpful. Hmmm thats strange. Steam Deck PSU cable. It&39;s an open source tool and runs on the steam deck as well. To RMA or to not RMA that is the question. Do we know how many Decks are being RMA'd Discussion I just shipped my unit off today after about 2 weeks of use because the right stick click didn't work. 188 comments. They then instantly sent me a RMA form which I boxed up and return time was stated as as soon as it is received it will then be processed which will take a minimum of a couple of days. I imagine that roughly 60GB of the 64GB would be available for use which is enough for many, many AAA games. Date Posted Dec 14 351am. These orders will start shipping on December 17th. On April 12. Steam deck would have ended up being a good deal in my case for Valve even if they gave it to me for free. I can still repro the issue (. Update for December 2022 via Valve "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Let your Steam Deck sit overnight until it has shut down on its own. Repairs for anything thats covered by the Steam Decks warranty (which is one year in the US) will be free, Valve says. Hello, I am having trouble charging my steam deck. View in Store. Up to you to decide. 1 2. Now my Steam Deck has some other bugs (software related though) but the process was semi-ezpz. 13 April 2022 Got shipping notification from Steam. no, ive bought many things with 30 day return periods. iFixIt can get me parts overnight, and the repairs are less than an hour. sure if you rebuy, you go back to the end and wait another year. and if you received a defective unit or have some kind of issue, it'll take longer for RMA, roughly 2. Enjoy the left joystick not squeaking anymore and go play some good games. - Contact Steam Support on May 16th. Feels amazing in the hands. Backstory I love my deck. I don&39;t know if my support ticket closed before shipping, but I&39;ve noticed my support ticket was closed after my steam deck arrived at somewhere for my RMA process. If they refurbish yours, they may still remove it. I left a couple notes inside asking for it back rather than a substitution. Oct 6, 2022 Steam Deck. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Have you guys got your ticket(s) closed unexpected After shipping arrived or During shipping. Apr 7 (PM) Support Initiate RMA Process. If you RMA, your next Deck will have nearly identical IPS. My experience with RMA was good too (damage wasn&39;t my fault). Follow the steps to troubleshoot, contact Steam Support, back up and reset your device, ship it to a repair center, and wait for a response. (from purchase history), and Account ID from the original purchaserowner to verify the purchasewarranty and to track the device (Ive seen a update from support on this matter here on reddit, but I cant find it) largelylegit. Reset unit to factory default settings. The Steam Deck, renowned for its portability and diverse gaming library, offers a hidden gem to its users the ability to play remotely on a PC or TV screen. Still running fine no issues. HDMI -Wont connect to external. 6 mo. ago My experience with RMA was good too (damage wasn&x27;t my fault). On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. 5 -> 3 hours of battery life. They refuse to send me a replacement until their investigation is complete. I&39;ve tried the Beta branch of software hoping it would fix the haptic, but to no avail. Amarand Agasi Nov 27, 2022 121pm. DjuncleMC 512GB - Q3 1 mo. All Discussions Artwork Videos News Guides Reviews. Steam Deck. All I know is that if I go to the steam hardware it says it has a Delta fan. You're without your Steam Deck until the replacementrepaired unit arrives. When I requested an RMA to Steam support, it took about 6 hours for them to send a label to me. if the first one is defective, id rather give them a year to. RMA an upgraded Deck. It was delivered and signed for. It seems like the fan kicks in at any 45c spike & stays on for 30s. 1 2. Enjoy the left joystick not squeaking anymore and go play some good games. Re-install Steam OS (tries to keep files and games) Re-image the deck (basically factory reset it) Both these steps require the OS backup on a drive that can connect to the deck. 2 2230. Fan is whistling like a hoover & something is definitely wrong with the left haptic . Also happened when using the desktop side of the deck. Steam Deck On bottom-right rear surface. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. For some reason they aren&39;t scanning the Steam Decks when they get delivered to Valve for RMA. I am having some issues with my lh stick. they will give you address in NY to make payment for steam deck and i paid tax about 52. You can always move them back prior to doing a reset. Contributor Edwin Crump. Include your. A great metroidvania with soulslike elements, perfect for the deck. The second thing is that the Steam button on the bottom left, next to the screen, does not work when I have the stick drift. - Send out my Steam Deck on May 18th. Up to you to decide. UK RMA Experience. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. Steam Deck Broke Again After Being Returned From RMA. This Warranty applies, to the extent permitted by law, to any replacement Hardware for the remainder of the original Warranty Period or for ninety (90) days, whichever period is longer. In some menus when pushing to the top line, the info Steam menu and a b on the bottom line flicker. Now, two months later, still the same clicking sound and it gets really irritating. My close acquaintence, Matthew Anderson (ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. com894796how-to-rma-your-steam-deckSnippetTab hIDSERP,5869. Apr 21 (PM) Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM) Shipment Preparing Email Received. Support was understanding and. Mine supposedly got delivered on September 30th and I didn&39;t get a email saying they got it until October 5th. Received my RMA label 82 after going through troubleshooting sent it out same day. If the new deck has an issue like a deck pixel again, I probably will use it more and RMA it in a later date, depending on the issue. It took 11 business days from when it was delivered to them to start processing it. Thats the wording they used in my RMA request. These orders will start shipping on December 17th. The left bumper has weird plastic clickyness and it jams causing 2-click to be felt and heard. Again, there are no problems with the screen or the controls, but I have not. But like any device, parts can break. The Steam Deck version of Runescape passes Valve&x27;s requirements for legibility of text which is a massive win. If they refurbish yours, they may still remove it. I asked for RMA status so they asked me for proof of UPS drop off. To RMA or not to RMA . They have it. Nothing since. I believe a portion of Steam Decks have faulty Wireless Cards. I forgot to include the PSU and got this as response > Unfortunately, we&39;re unable to process your return without the PSU. Go to the support ticket that you asked for RMA, ask for an updated status. The email comes from Steam Support, so using the term Steam makes perfect sense. Update for December 2022 via Valve "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Label received on May 21, dropped off same day. my shipment cost me about 51. com894796how-to-rma-your-steam-deckSnippetTab hIDSERP,5869. 99 (5. If your issue is under warranty, Valve will continue fixing free of charge. i was prepared. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. If you are returning multiple items, make sure you have included all RMA forms you received from Steam Support. The logo in the email is the Steam logo. Valve's support page recommends holding the power button for 3 seconds to reboot. 99 (5. There isn&39;t really a progress. Randomly, deck will throttle to 200400 and recover in 10-20 sec. Valve will send a new unit. Shitty service IMO. Apr 11 (AM) Steam Deck Arrived at Eindhoven Facility. I seem to have the hardware issue that some others have whereby games invariably crash after 2-20 mins of play. The date that FedEx delivers the deck and the date that they "recieve" the deck are completely different dates. Turn on the Steam Deck (be really careful not to touch any of the insides while it's on, it helps to use the case as a stand). It's an open source tool and runs on the steam deck as well. Substantial-Sea3046 256GB 1 yr. After removing the board which hosts the R1 button switch and throwing it under my inspection scope I found that the tactile button has a hairline crack running through the back portion of the switch. It will cost money, especially if caught by customs. Valve will email an UPS return label. That said, I need to include the Steam Deck PSU cable. The Limited Edition Steam Deck OLEDs carrying case comes with a removable liner (like all 1TB models), but these also have an exclusive design printed on the inside. RMA process with eBay SD. Maybe the screen arrives cracked. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. Original problem persists, It was repackaged but I have no idea what they did with it or even if they did anything at all. I've had my deck for about 2 months now. Screen 7" diagonal 1280 x 800px (1610 aspect ratio) 60Hz. I'm on my third steam deck and two out of three had L1 button issues on top of more issues that required a RMA. My RMA Process is Finished, here&x27;s how it went rSteamDeck rSteamDeck 1 yr. Yes, my timeline RMA sent to FedEx 38. took the joy stick out and the wire was wrapped around the joystick in a way that when you moved the joystick the wire would rub on. RMA an upgraded Deck. Apr 7 (PM) Support Initiate RMA Process. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. saying they had ordered a repair part- no reference to a ticket number, item description. Valve Hardware RMA Guide. Its the 8th day (counting that fridaymonday were bank holidays) and even tho i asked for a tracking number or some update. sawsac 64GB 1 yr. Steam Deck with serial number xxxxxxxxxxxxx, placed inside original carrying case. PSA Don&39;t forget to ship your PSU when doing an RMA it will halt the entire process. RMA & United Radio, Inc. I've had to RMA my Steam Deck due to a non-functional L3 button. I likely have more repair experience than most technicians at their depot (30 years). Apr 11, 2022 DarkEmpire Apr 11, 2022 259am. Same here Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). The warranty process is fairly lengthy. It&39;s like any other product or store you have ever bought anywhere. Finally got my steam deck today after USPS lost it for a week. The warranty process is fairly lengthy. Finally I received my labels today. Edit 1 RMA offered as a gesture of customer service (that wording still sounds strange to me). Update 1128 - Heres the response from Valve unbelievable. a Steam Deck or Valve Index. You can start this process by contacting Steam Support here. Then I got a tracking email August. - Steam Deck arrives at their warehouse in IL on May 20th. Go to the support ticket that you asked for RMA, ask for an updated status. Being told to wait around 24 hours for an email with shipping and RMA labels. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Re image, shipment mode, editing power options in Desktop. October 14th - Just collected my Steamdeck from the UPS collection. At least that is my experience so far. Worse case you get a new steam deck. If you are not satisfied with your Valve Hardware ("Hardware") purchase, you can pursue a refund or request product service. Thank you Valve Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I&39;m pretty stunned to be told the damage is not covered. Also find out about refund options and alternatives. Shitty service IMO. RMA confirmed pending. I've heard nothing since giving them my phone number on Tuesday, hoping they give me some details soon so I can box it up and get it replaced ASAP. Now Im a bit paranoid about how best to ship it back to valve; obviously it will get some protection from the carrying case, but Im not sure what kind of box I should buy (and from. A painful lesson. Troubleshooting & Help With Device Help docking my Steam Deck Help With Software Issues I need help with payment or shipping Contact Steam Support. The repair shop replaced the right thumbstick and had it working for a little while afterwards. I was going to do that but my Steam Deck has the Kingston OM3PDP3512B-A01 (3x4 SSD). When I requested an RMA to Steam support, it took about 6 hours for them to send a label to me. Steam Deck OLED Available Now Make Your OLED Dreams Come True. To RMA a Steam Deck, first contact Valve with pictures of the damage. < > Showing 1-15 of 15 comments. Steam Deck RMA process in the UK. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. To make this as easy as possible for you, please use the "Return Merchandise Authorization" (RMA) process. The steam deck support seems to be amazing, but honestly, their QA seems like shit, too many problems go unnoticed in too many units, people having to RMA 2-4 units before one works is just absurd, those units should have never left the factory after a QA technician tested them. Still running fine no issues. To RMA or to not RMA that is the question. In principle if the cause of fault with your steam deck can be proven to not be yours and a fault of manufacture or from purchase, then it is on Valve to fulfil the warranty to repair or replace, or in some countries. I sent my steam deck in for RMA a few days ago. my super positive RMA experience. Maybe the joysticks aren't calibrated properly. I wanted to make a short and somewhat basic tutorial on how to install emulators, add games and get going with emulation on Steam Deck in 2023. Valve support is helpful. Some people are reporting issues with 0 battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Not received RMA documents, and no response from Steam Support. due to the joint position problem and no help from someone or pro in this game, my super vehicle is dead. CPU AMD APU Zen 2 4c8t, 2. The warehouse in Illinois received my Steam Deck at 10 AM EST on 38 I received a notification that my item was preparing to ship at 11 AM EST on 315. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. I'm not entirely sure if it was always broken or not. Learn how to send your Steam Deck to Valve for repair or replacement if it has a physical problem, such as cracked screen, broken joysticks, or USB-C port issues. I believe you can do the 512gb screen if you want to add the antiglare coating while your at it. OP's tried to RMA their 3rd steam deck because of pixel problems AND support didn't stop issuing RMA for valid isssues. Its companion button, on the bottom right, works normally no matter what. Surprisingly Valve let me RMA it from AUS. I&39;m 75 sure the cable I have with the deck is the original, but it has no Valve or Steam branding, so I&39;m not 100. 5m cable. In addition, the only downside that you might have is that the seller might have already &39;redeemed&39; their &39;digital goods&39; that come with Deck, as that too is based on the Steam Deck&39;s serial number. Sep 10, 2022 Amarand Agasi Nov 27, 2022 121pm. Tenshinen 64GB - Q2 9 mo. Valve support was very fast to start the RMA process and send a return label. RedBaronK Aug 31 1148am. Maybe the joysticks aren&39;t calibrated properly. Cloud saves won't synchronize with a PC unless you use Proton 7. Also second deck (July 2022) AydenRusso 64GB 1 mo. (Left-to Top, Right-to RightTop - see Picture). I bought my deck on EBAY (Yes, I bought it there). But since you do have an sd card, I would try running the deck without it for a bit if you can, moving your installed games to the ssd. At least that is my experience so far. Randomly, deck will throttle to 200400 and recover in 10-20 sec. It would potentially mess up the RMA process and reduce stock, making getting a replacement harder. my super positive RMA experience. Valve don't offer repair services for any of their hardware out of warranty. 1830 the steam deck has finally been delivered to steam, Ive updated the steam rma thread saying that Ive received the confirmation about the package being delivered and they answered like this Thanks for following up with us. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. But overall the variance is very minimal. Valve will send a new unit. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. But since you do have an sd card, I would try running the deck without it for a bit if you can, moving your installed games to the ssd. Now Im a bit paranoid about how best to ship it back to valve; obviously it will get some protection from the carrying case, but Im not sure what kind of box I should buy (and from. Edit To add distance perspective I'm in Poland. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Valve support is helpful. I imagine that roughly 60GB of the 64GB would be available for use which is enough for many, many AAA games. put your RMA slip inside the steam deck box. If I need to RMA I am not sure if I can, what the process is, and shipping tofrom Europe is pricey. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Posts 2. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Jul 20, 2022 Apparently some Steam Deck owners have lucked out with the better fan after an RMA, too but when I returned my 64GB model, it came with another Delta. Fan is whistling like a hoover & something is definitely wrong with the left haptic . houses for rent in carbondale il, alohatubr
To RMA or to not RMA that is the question. . Rma steam deck
During the Warranty Period, if the Hardware does not work properly due to a defect in materials or workmanship, and provided you follow. So I recently took the plunge and bought a 1Tb WD SN530 SSD. It charges the Steam Deck at full speed, is really compact and got some additional ports, so its a good all-in-one solution for trips because I can use it to charge multiple devices at night (even though it doesnt charge the Steam Deck at full speed then) McSalterson 9 mo. 526 - FedEx picks up replacement. iFixIt can get me parts overnight, and the repairs are less than an hour. 2 and one 2. DjuncleMC 512GB - Q3 1 mo. 5m cable. Update for December 2022 via Valve "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Reply more reply. I left a couple notes inside asking for it back rather than a substitution. I&39;m 75 sure the cable I have with the deck is the original, but it has no Valve or Steam branding, so I&39;m not 100. Go to the support ticket that you asked for RMA, ask for an updated status. If your issue is under warranty, Valve will continue fixing free of charge. I seem to have the hardware issue that some others have whereby games invariably crash after 2-20 mins of play. Reply more reply. I&39;ve tried the Beta branch of software hoping it would fix the haptic, but to no avail. It doesn't matter that no Limited Edition models are in stock for purchase. I sent my Q2 Steam Deck back to Valve, because of dead pixels, a whistling fan and a rattling trackpad. Maybe the joysticks aren&39;t calibrated properly. Valve warrants the Hardware to be free from defects in materials and workmanship under ordinary consumer use for one (1) year starting from the date of shipment (the "Warranty Period"). January 18, 2023 at 156 pm. Below is my timeline from when I initiated contact with support to when I received it. To RMA a Steam Deck, first contact Valve with pictures of the damage. Most people have been able to recover from this, but I'm aware of 1 case where an RMA needed to be done from pushing the Deck way too hard. RMA warehouse sent final shipping notice (for new unit) 325. Not at the moment. Valve was really quick and after 3h I had my DHL shipping label for return. So, heres a guide on the Steam Deck RMA process that will prove helpful to you now and in the future. In principle if the cause of fault with your steam deck can be proven to not be yours and a fault of manufacture or from purchase, then it is on Valve to fulfil the warranty to repair or replace, or in some countries ultimately. If the deck starts but still a blank screen. RMA & United Radio, Inc. April 26 (AM) Parcelforce Dispatch Notification. To exercise this right, you must inform us. However, you now have the option of getting out of. The logo in the email is the Steam logo. To RMA or not to RMA . If you are returning multiple items, make sure you have included all RMA forms you received from Steam Support. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. RMA in progress with Steam. You will most likely get a email saying Valve got your Steam Deck within a few days. I am only using the provided charging adapter. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W power supply with 2. It can be mistaken for a protonbuggy game issue. 2403 -> 8AM I sent the Steam Deck. It took 11 business days from when it was delivered to them to start processing it. RMA & United Radio, Inc. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. My experience has been that Steam support is useless and incompetent. Your worrying for nothing, yes its a possibility but a very low possibility that something is wrong with your new Deck. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. 99 (5. 0) and gigabit Ethernet, and adds a slot for a full-sized 2280 M. Given so many games I play tend to float around the low-mid 40s, having it kick in for half a minute because of a temporary peak is annoying to say the least - especially as someone who prefers to play without headphones. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. The general idea was that the 2242 SSDs could generally. Today, a Claims Specialist emails me stating that he could only process for the maximum liability of 100. I re-seated it and turned the Deck on and fixed. 1- No extra charge shipped to BC. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. I seem to be going round in circles with steam support, I have a. They basically said its a factory defect and it will get worse with time. If you&x27;re keen to get started on your Gielinor adventures, you can check out the. Use a pair of scissors to cut a plastic card in half, longways. Valve will email an UPS return label. Learn how to send your Steam Deck to Valve for repair or replacement if it has a physical problem, such as cracked screen, broken joysticks, or USB-C port issues. I&39;ve had to RMA my Steam Deck due to a non-functional L3 button. On April 12. Maybe the screen arrives cracked. So I&39;ll share my own timeline of events in the hope that it helps others. I likely have more repair experience than most technicians at their depot (30 years). If you are not satisfied with your Valve Hardware ("Hardware") purchase, you can pursue a refund or request product service. mcbwg Nov 20, 2022 446pm. Dec 19, 2022 So. Not a major issue but one that annoyed because of the price spent on the deck. I've had my deck for about 2 months now. You're without your Steam Deck until the replacementrepaired unit arrives. My Personal Deck OLED LE RMA Timeline. Surprisingly Valve let me RMA it from AUS. Im documenting this in case youre curious how long it takes to. Native port runs fine on deck. Day 1 steam deck compared to my RMA replacement. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. 86 new deck is on the way. " "We&39;re happy to announce that Steam Decks will start shipping in Japan, South. Its the 8th day (counting that fridaymonday were bank holidays) and even tho i asked for a tracking number or some update. Everyone has some backlight bleed. Step 14 Cut a plastic card in half. It&39;s SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Its Valves answer to the emerging crop of handheld PCs like the GPD Win 3. The Limited Edition Steam Deck OLEDs carrying case comes with a removable liner (like all 1TB models), but these also have an exclusive design printed on the inside. I had a similar problem on my first 512GB Steam Deck that required it to be RMA&39;d for a 2nd time. I understand the importance of cooling, but I&39;m talking about titles that a five year old tablet can play. The steam deck meanwhile can play AAA Games much better than the Switch can. Message Valve regarding a Freeze Black Screen Freeze issue some users have also been having. I unfortunately received a bad Deck with some screen issues and had to RMA it. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Tried troubleshooting 7 different times, nothing fixed it. They initiated the RMA process the same day. Not at the moment. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Again, there are no problems with the screen or the controls, but I have not. Tenshinen 64GB - Q2 9 mo. Mine supposedly got delivered on September 30th and I didn't get a email saying they got it until October 5th. The left bumper has weird plastic clickyness and it jams causing 2-click to be felt and heard. May 6 didn't hear anything from steam but almost as. - Get an email saying Steam Deck&39;s ready to ship on June 1st. They responded on August 2nd saying they were sending a pre-paid shipping label and an RMA label to include in the box. Dec 22, 2022 Oriax Dec 22, 2022 204pm. I am having some issues with my lh stick. 6- People have RMA'd the device for stuck pixels from what I have read on forums. I re-seated it and turned the Deck on and fixed. 14 day buyers remorse return policy. I'm from Germany, and this goes too far for initiating an RMA process. AndryGate Oct 7, 2022 928am. Oct 2, 2022 230pm Keep in mind buying steam deck from some 1 else that is brand new or so. To add to this, Steam would only need the transaction IDOrder No. Wolf Knight. I contacted support, explained what happened and to their credit were very quick to issue an RMA. The complete collection of translucent 8bitdo controllers and my recently modified Steam Deck Honestly the controllers are fantastic but I wish the SN30 Pros had analogue triggers shop. But in. Honestly though, yes its valve, decent warranty and returns policy. Delivered to Steam on May 27, waiting for replacement shipping notification and information. You will most likely get a email saying Valve got your Steam Deck within a few days. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 13. Steam Deck PSU cable. 23 steam support sent me RMA sticker for DHL 24 I sent steam deck. In the video you can see the black rectangles at the side of the screen, and when I turn FSR off a large portion of the screen instead flickers white. It took 11 business days from when it was delivered to them to start processing it. I&39;m after Q3 and probably will be. 00 NY tax 52. Just to give my 2 cents, here is my experience with an RMA (EU) 20. Amarand Agasi Nov 27, 2022 121pm. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. Using the D-Pad and A to select, navigate to "Setup Utility". You&39;re without your Steam Deck until the replacementrepaired unit arrives. Contacted support again, RMAed again, waiting for my third Deck. iFixIt can get. I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. How long do Steam Deck RMA's typically take They told me that I will receive a replacement unit " We've initiated the RMA process for your Steam Deck. In the video you can see the black rectangles at the side of the screen, and when I turn FSR off a large portion of the screen instead flickers white. . kingcobrajfs address