Answer (1 of 26) From the simplest standpoint, the carrier has responsibility and liability when they take control of cargo from the seller. Coverage, eligibility requirements, and exclusions. Yes, as previously stated it is your responsibility to refund the buyer. When the product arrives at the buyers dock, the. Buyer is responsible for shipping costs and any charge incurred. Send back your return with a copy of the original order. If you plan on filing a damage claim with the carrier, buyer needs . Is missing two set of dropping bombs and figure. Mar 08, 2016 Item damaged during transit. If you are present at the time of delivery, refuse the broken or damaged items with the carrier. - send a message to the buyer to try and resolve the problem. 85 shipping. Get the item you ordered or get your money back. If the item, such as a computer, has fragile components, refer to D10. For additional pictures send me a message. , then subsequently switch to fraud. An item damaged during shipping is not as described. For other purchase payments, PayPal's Purchase Protection protects the. Insurance is for the seller&x27;s protection. Buy 3 11. com is a channel providing useful Th Su, Thng Su 17, 2022 BLUEVELVETRESTAURANT. Navigating eBay can be tricky at first but once you hit your stride, the good stuff makes it worth the effort. Unless there is a prior arrangement between the buyer and seller, the seller is responsible for the damaged item. The seller is responsible. Customer is responsible for return shipping cost. ALL items must be packed to be able to withstand 20kg being dropped. You are responsible for the return-to-Reolink shipping fees and Reolink will bear the freight of new replacements or repaired units. LOT OF 13 1800s US COINS DRAPED MATRON LARGE CENTS 2 CENTS SHIELD NICKELS 5. Oct-09-2013 1054 PM. Too early in the day to even consider the complications of ebay , but I would guess if the. Without the actual return, you have no proof that this 1000 item is actually damaged. eBay&39;s policy today (2016) is that if something isn&39;t as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Tell them to open a return through Ebay and you will refund them after the item is returned. How Long Does a Seller Have to Ship on eBay According to the eBay shipping policy, a seller must ship the goods within the handling time stated in their listing and use the shipping service the buyer selected during checkout. Delivery within two or three business days to Asia. Answer (1 of 26) From the simplest standpoint, the carrier has responsibility and liability when they take control of cargo from the seller. 2) If the item (say a PSA card) was just thrown into a padded mailer without any extra. Loss, damage or non-arrival of any Package which. Item damaged in shipping - PayPal Community Claims for Loss or Damage - USPS Or the contractor might be responsible for all damage up to (or conversely, over) a certain dollar amount. Answer (1 of 5) A2A If you received an item through eBay transaction and it is damaged, contact the seller and ask for the refund. Delivery within two business days to Europe. It&x27;s automatic and covers your purchase price, plus original shipping costs on eligible purchases. seller refunds the buyer and insurance reimburses the seller. Item damaged in shipping - PayPal Community Claims for Loss or Damage - USPS Or the contractor might be responsible for all damage up to (or conversely, over) a certain dollar amount. Cars, Boats, Motorcycles, RVs, Trailers, Parts. See pictures for what you will receive. on 11-25-2015 0550 PM. 5. As a publicly traded company, eBay is owned by stockholders. on 11-25-2015 0550 PM. What is necessary for the warranty of a damaged or lost shipment · A copy of the damage report, signed by the driver or an employee of the post office. Sep 21, 2015 You aren&39;t responsible for item loss or damage that occurs after the item is forwarded by the UK Shipping Centre. Items that are undeliverable or otherwise. Paypal will most definitely protect you on this as well. Items that are undeliverable or otherwise. FeedbackYou will receive a positive feedback from our store as soon as you successfully complete your order and payment. Returning Damaged or Faulty Goods. As well, you should keep all the damaged items in your possession in the event the moving company asks to inspect the items to confirm the damage. It includes platforms like Airbnb and Uber. The first step in finding a lost package is to go to your local Post Office. LOT OF 13 1800s US COINS DRAPED MATRON LARGE CENTS 2 CENTS SHIELD NICKELS 5. Log In My Account am. Within a few hours, I received a message from eBay confirming a refund "We have decided to issue you a courtesy refund for this case on Dec 30, 2020 to the PayPal account you used to purchase this item. 00 documentaryovernight fee. Choose a language. To sell your phone on our account, make sure you have all the information about your phone (make, model, condition) ready to go. LOT OF 13 1800s US COINS DRAPED MATRON LARGE CENTS 2 CENTS SHIELD NICKELS 5. eBay item number 185755423521. I have been contacted by the buyer that the packaging was damaged during shipping and the item was damaged also. If the buyer is returning the item because it&39;s damaged, faulty, or didn&39;t match your listing description, then you&39;re responsible for the return shipping costs, even if your returns policy says you don&39;t offer free returns. Shipping costs are nonrefundable. They are very pro-buyer. The seller doesn&x27;t fulfil their return policy as stated in the listing. Items that are undeliverable or otherwise. First this guy screws me on the shipping, now this. on 17-12-2018 1115 PM. If you bought something from a business to be delivered, it&x27;s the seller&x27;s responsibility to make sure the item is delivered to you. Shipping Return Labels 4. What happens if an ebay item is damaged during shipping The seller will also pay for return shipping. Delivery within 1 business day. Get the item you ordered or get your money back. Texas buyers must pay 6. It may sound harsh, but yes, you are responsible for the safe delivery of the item to your customer and eBay would find in favour of the latter. See pictures for what you will receive. It may sound harsh, but yes, you are responsible for the safe delivery of the item to your customer and eBay would find in favour of the latter. For other purchase payments, PayPal&39;s Purchase Protection protects the buyer. They are very pro-buyer. htm for information on USPS domestic insurance. No way, no how. Coverage, eligibility requirements, and exclusions. Broken item Clear images of the item, its damage, and the packaging. The item was severely damaged. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn&39;t packaged correctly, some sellers might . Texas buyers must pay 6. After the ruling, buyer will receive a shipping label from ebay to send the item back to you. 85 shipping. I&x27;d never dream of asking a buyer to file a claim, I always assume responsibility. Navigating eBay can be tricky at first but once you hit your stride, the good stuff makes it worth the effort. Unless there is a prior arrangement between the buyer and seller, the seller is responsible for the damaged item. Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned. You can either - accept the return and provide the buyer with a return label. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Received a damaged item with a missing part. Import duties, taxes and charges are not included in the item price or shipping charges. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won&x27;t then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. If the buyer is returning the item because it&39;s damaged, faulty, or didn&39;t match your listing description, then you&39;re responsible for the return shipping costs, even if your returns policy says you don&39;t offer free returns. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. Items that are undeliverable or otherwise. - refund the buyer and let them keep the item (if it&x27;s not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. Log into your eBay account and click on "My eBay" at the top right corner of the screen. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Just wondering who is responsible if the item gets damaged during shipping I bought an item and opened it almost as soon as I got home the day it was delivered. Too much empty space in the package · 2. eBay item number 144665069647. Shipping takes 1-4 business days - Returns 100 money back guarantee, items must be sent back in original mailing condition. Ideal for shipments to APO, FPO, DPO and P. Ebay buyer claims item not as described For items purchased prior to September 1, 2016, your eligible vehicle purchase is protected for up to 50,000 or the vehicle purchase price, whichever is lower. Take pictures of the damage and the packaging and open a dispute. If eBay determines the seller is at fault, you&39;ll get a full refund, including shipping, within an additional 48 hours. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. com list millions of items for sale on eBay without having to pay the listing fees required of other sellers. If he wants you to return the broken product on your dime or. Nov 05, 2019 1. Royal Mail&x27;s retail policy excludes items posted on account (except VAT exempt 1st and 2nd class payable on account) which are subject to separate terms for loss, damage and delay. Shipping insurance is a policy a shipper can purchase to get reimbursed for shipments that are lost, stolen, or damaged in transit with a courier. If you believe you packed that well, you need to ask the buyer to take the item and all of the packaging, back to thier PO and put in a claim for damages. Watch our video on the sharing economy The sharing economy allows you to find productsservices that better. They will ship it back to the seller at their expense so don&39;t pay for any return postage. Here are a few tips 1. Do not attempt to make any further modifications. xj lb. When the product arrives at the buyers dock, the. Answer (1 of 26) From the simplest standpoint, the carrier has responsibility and liability when they take control of cargo from the seller. Normally I&x27;d say the customer is responsible for paying return shipping for buyer&x27;s remorse returns, the seller is responsible if they screwed up and sent the wrong item or made a similar mistake. Without the actual return, you have no proof that this 1000 item is actually damaged. The seller is responsible for getting the purchase to you securely and promptly. . Loss from delay, deterioration, spoilage or contamination of perishable merchandise except when resulting from fire. 2) If the item (say a PSA card) was just thrown into a padded mailer without any extra. UPS outlines proper packing technique for deliveries, and if the item was not packed well, it is not ensured by the repayment policy. They are very pro-buyer. Feb 12, 2007 USPS insurance gives you the option to as the buyer to return the item in its packaging to the PO. If the parcel isn&39;t packed to AP&39;s standards, or they deem it isn&39;t, insurance is a waste of money as they will not pay out anyway. You can either - accept the return and provide the buyer with a return label. bt; ig. Ebay Seller Issue - Buyer Claims Damaged Item During Shipping but Threw Item Out I sold . Second-Day 15. Dec 17, 2018 D10. Can you return defective item on eBay If the item you received arrived damaged, doesnt match the listing description, or if its the wrong item, youre covered under the eBay Money Back Guarantee. Print an eBay return label. Look into this and have someone from ebay read more. We would very much appreciate if you could leave us one, too We are a Japanese store specializing in Japanese. No way, no how. and find the item in Returns and cancelled orders. Proof of Damage. Royal Mail&x27;s retail policy excludes items posted on account (except VAT exempt 1st and 2nd class payable on account) which are subject to separate terms for loss, damage and delay. I package all my stuff the same way everytime and have NEVER had a damaged item. Beyond the 30 days but within 1-year warranty, a full refund is not available, but replacement or repair is acceptable. How Long Does a Seller Have to Ship on eBay According to the eBay shipping policy, a seller must ship the goods within the handling time stated in their listing and use the shipping service the buyer selected during checkout. Who handles the claim of a damaged shipment thecollectednest2010. Second-Day 15. In response to davidc4430. PayPal will expect you to refund the buyer&x27;s payment if the item is not as described. As soon as you see there&x27;s a problem, let the retailer know and confirm any conversations in writing - we recommend doing this by email. The items are about 15 years old. The seller, upon being notified by the buyer that the product arrived damaged, can do one of the following Initiate a full refund without requiring the product to be returned. These types of contract include A contract for carriage at owners risk. February 2012. Check the delivery address you gave the. Item was last scanned on 12-7 at a USPS location that normally takes 1 day to get to us from. Assorted Coin Collection Lot Of 15. Find many great new & used options and get the best deals for Dooney & Bourke Florentine Italian Vacchetta Leather Libby Hobo Bag W Strap at the best online prices at eBay Free shipping for many. Please allow additional time if international delivery is subject to customs processing. The fashion industry is currently responsible for more annual carbon emissions than all international flights and maritime shipping combined. Mar 08, 2016 Item damaged during transit. Shipping Policy Ebays policy says that if an item is not as described, or damaged, the seller is responsible for return shipping charges. Answers (3) 03-22-2016 0720 AM. Hi Buyer received a ring purchased from me and when they received it, it looked like it had literally been ran over by a truck. I feel I am being scammed after being asked for more ebay cards every day. on 11-25-2015 0550 PM. PayPal fraud, namely filing a false shipping damage claim with the shipping company and with PayPal;. Items that are undeliverable or otherwise. Unless there is a prior arrangement between the buyer and seller, the seller is responsible for the damaged item. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. Save the file, then drag and drop it into the Import Inventory window and click Upload. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn&39;t packaged correctly, the seller might deduct from the refund to cover the loss in the item&39;s value. If you believe you packed that well, you need to ask the buyer to take the item and all of the packaging, back to thier PO and put in a claim for damages. Returns 60 day returns Seller pays for return shipping See details. eBay expanded their. How Long Does a Seller Have to Ship on eBay According to the eBay shipping policy, a seller must ship the goods within the handling time stated in their listing and use the shipping service the buyer selected during checkout. bt; ig. HONG KONG SAR DROP-OFF. Check the seller&39;s return policy in the listing to see who is responsible for return postage costs. Save the original packaging and everything in the package until your claim is settled. (550) View listings. An item damaged during shipping is not as described. Merchandise shipped on consignment, memorandum or approval unless shipped in fulfillment of an order or request. If the seller refuses to refund you, open the damaged item received case with eBay. An item damaged during shipping is not as described. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Feb 12, 2007 USPS insurance gives you the option to as the buyer to return the item in its packaging to the PO. Who&39;s responsible for return shipping costs depends on why the item is being returned. If you believe you packed that well, you need to ask the buyer to take the item and all of the packaging, back to thier PO and put in a claim for damages. Community Member. xj lb. Items that are undeliverable or otherwise. You'll then need to send a prepaid shipping label to the buyer so they can return for a full refund. Choose Submit. You can either - accept the return and provide the buyer with a return label. Step 1 Make sure that the order is actually lost in transit. Oct-09-2013 1054 PM. However, if the buyer doesn&39;t report an issue, they may need to verify your claim by responding to an email from Parcel Insurance Plan (PIP). Returns without this number will not be processed. Open a not as described case with ebay. Read more about seller protections Was this article helpful for you You might also be interested in. It is therefore easy for a dishonest user to initially build up a deceptive positive rating by buying or selling a number of very low value items, such as e-books, recipes, etc. Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay&x27;s Money Back Guarantee, subject to the eMBG guidelines. Oct-09-2013 1054 PM. They will ship it back to the seller at their expense so don&39;t pay for any return postage. All cards are Near Mint or better any flaws will be shown in their own photos. They are very pro-buyer. Photos that clearly show the extent of damage will help with your case. Our Money Back Guarantee applies to most items on our site, and there&x27;s no extra fee for coverage. eBay will expect you to refund the buyer&39;s payment if the item is not as described. Buy 2 11. When the product arrives at the buyers dock, the. Items that are undeliverable or otherwise. In response to davidc4430. (550) View listings. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your. For other purchase payments, PayPal's Purchase Protection protects the. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your. Dear Ina, We sold a 3XX. ALL items must be packed to be able to withstand 20kg being dropped. Of course, there are certain steps you can take to lower the number of damaged goods received by your customers. Easyship offers up to 10,000 of shipping insurance for users. eBay reserves the right to change the terms of the eBay Gift Card program or amend these Terms and Conditions at any time or to contract with a third party to administer this program. The GSP makes things simple for buyers by automatically calculating import and shipping charges for international purchases upon checkout. It is always a good idea to take pictures of your item in a non damaged condition, prior to shipping, so it can be established the damage was. For details on Royal Mail&x27;s policy for lost post, please visit their lost post compensation page. 2 days ago Here&39;s the ebay id number ID3432543534. AMT 1005 116 SCALE &39;55 CHEVY NOMAD WAGON NEW IN DAMAGED BOX. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Vague initial inquiry, e. columbia tn craigslist, ace hardwarre
Items that don&x27;t match the listing. . Ebay item damaged in shipping who is responsible
Nov 05, 2019 1. The seller pays the freight, and the buyer takes the title once it. I have been contacted by the buyer that the packaging was damaged during shipping and the item was damaged also. You&39;ll then need to send a prepaid shipping label to the buyer so they can return for a full refund. It is always a good idea to take pictures of your item in a non damaged condition, prior to shipping, so it can be established the damage was. - refund the buyer and let them keep the item (if it&x27;s not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. IMO, as both a seller and buyer. Next day delivery to Canada. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Once the claims detail page is open, the shipper needs to update the claim. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. Had multiple USPS claim ticket to try to find the package since it took 1-2wks to move from one spot to the next. Shipping Your Items 2. Returns 60 day returns Seller pays for return shipping See details. Experience will be along shortly to give you some advice. Message 6 of 7. Easyship offers up to 10,000 of shipping insurance for users. I have been contacted by the buyer that the packaging was damaged during shipping and the item was damaged also. Heavy Equipment. Some are restricted (allowed under certain conditions). Can you return defective item on eBay If the item you received arrived damaged, doesnt match the listing description, or if its the wrong item, youre covered under the eBay Money Back Guarantee. Log In My Account am. Most scams attempts involve one or more of the following Email or text from someone that is not local to your area. 00 documentaryovernight fee. Beyond 1-year but within 2-year warranty, you are responsible for the shipping fees back and. They are very pro-buyer. Can you return defective item on eBay If the item you received arrived damaged, doesnt match the listing description, or if its the wrong item, youre covered under the eBay Money Back Guarantee. For most damage, the carrier is responsible, unless the carrier claims that the packaging was inadequate. A seller&39;s handling time ranges from one day to a maximum of 30 days. An eBay Store maintained by Member id atechblade (Feedback Score Of 5041). There, you&x27;ll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in. Feb 12, 2007 USPS insurance gives you the option to as the buyer to return the item in its packaging to the PO. I feel it is not fair to me. Having a clear understanding of which party carries the risk of that loss or damage is vital in avoiding disputes and in appropriately managing risk. I have been contacted by the buyer that the packaging was damaged during shipping and the item was damaged also. It may be harder to resolve problems with deliveries in these circumstances. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. 4-Insurance protects the seller, not the buyer. Shipping Your Items 2. What will happen if my item is damaged or lost in transit when the authenticator ships it to the buyer In the unlikely event your item is lost or damaged, please notify eBay Customer Support. I don't accept returns of items that were damaged in shipping. Does eBay pay you first before you ship out item As an eBay seller, you&39;ll receive your payouts in your linked checking account. destination ZIP Code and time of acceptance and will depend. These charges are the buyer&39;s responsibility. Items that are undeliverable or otherwise. We would very much appreciate if you could leave us one, too We are a Japanese store specializing in Japanese. Experience will be along shortly to give you some advice. always go to MY Ebay and look for the listing and open a case ,if it is damaged,then it is item defective or not working and Ebay will make the seller give you a return label,you print it,use it and once tracking shows delivered,you get your full payment back. It is therefore easy for a dishonest user to initially build up a deceptive positive rating by buying or selling a number of very low value items, such as e-books, recipes, etc. See pictures for what you will receive. Remember, a seller is responsible for safe arrival of the item, and is responsible for any damage that occurs during shipping. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsibleat least initiallyfor the damaged item. Shipping Insurance 5. Have buyer send you pictures of the packaging and damage to item. Over the six-year period between 2021 and 2026, the value of the market size was forecast to grow to 476. Is the seller or buyer responsible for shipping The seller will always be responsible for the package containing their product until it gets to the purchaser. In the event of damage, a . Once an item has been forwarded by the UK Shipping Centre, you won&39;t be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons. 95, and shipping runs seven days a. Jun 15, 2019 I ordered an item from Ebay on 12-1-20. However, if you&x27;re shipping a high-value item locally or internationally, you may want to consider purchasing additional insurance. On the dropdown menu, click "Purchase History. The Seller is responsible. (159) View listings. If the seller refuses to refund you, open the damaged item received case with eBay. If you offered free shipping, youll need to refund the buyer the full amount that they paid. The first step in finding a lost package is to go to your local Post Office. If you accept the return the buyer has 14. 2 days ago Here&39;s the ebay id number ID3432543534. Notice Not Responsible Damage Your Vehicle BLACK Aluminum Composite Sign. The seller, upon being notified by the buyer that the product arrived damaged, can do one of the following Initiate a full refund without requiring the product to be returned. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. Can you return defective item on eBay If the item you received arrived damaged, doesnt match the listing description, or if its the wrong item, youre covered under the eBay Money Back Guarantee. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your. You may never hear from them again. Their listing states they do not accept returns. It is therefore easy for a dishonest user to initially build up a deceptive positive rating by buying or selling a number of very low value items, such as e-books, recipes, etc. - refund the buyer and let them keep the item (if it&x27;s not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. These charges are the buyer&39;s responsibility. According to the Government guidance If you are a Northern Ireland based business receiving goods valued at 135 or more you will need to make a declaration. Enter the number of items and cost per item. Because the seller, not the buyer, controls how well packed and protected the item is for shipping, if the item arrives damaged, it was clearly packed inadequately (else it wouldn&39;t be damaged), and thus the seller&39;s responsibility. Nov 05, 2019 1. Who pays shipping on eBay seller or buyer 4. The most common reason that a damages claim will not result in repayment is improper packaging. ebay item damaged in shipping who is responsible This is a topic that many people are looking for. Oct-09-2013 1054 PM. (159) View listings. go read Ebay and PAYPAL buyer protection. Any one have an idea of who is responsible for the sales tax, if ebay do. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won&x27;t then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Press question mark to learn the rest of the. level 1. The buyer takes responsibility when it signs off on the shipment after delivery by essentially stating the cargo was in good condition when they received i. Mar 08, 2016 Item damaged during transit. But again, the system did work without any problems before I shipped it, so I know it works. They are very pro-buyer. Check out the damage on the box And there was damage on almost every side of the charger. I called them to question the charge and they finally reduced the charge to 24. Nov 05, 2019 1. What is necessary for the warranty of a damaged or lost shipment · A copy of the damage report, signed by the driver or an employee of the post office. A seller&39;s handling time ranges from one day to a maximum of 30 days. (550) View listings. When the product arrives at the buyers dock, the. Can you return defective item on eBay If the item you received arrived damaged, doesnt match the listing description, or if its the wrong item, youre covered under the eBay Money Back Guarantee. - refund the buyer and let them keep the item (if it&x27;s not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. Check the seller&39;s return policy in the listing to see who is responsible for return postage costs. AMT 1005 116 SCALE &39;55 CHEVY NOMAD WAGON NEW IN DAMAGED BOX. A Shipping Policy is the document where an ecommerce store informs customers about the conditions of goods shipping. They are very pro-buyer. If the item were damaged in transit, the seller is still responsible to you. If the returned item is used, damaged , missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. com is a channel providing useful Th Su, Thng Su 17, 2022 BLUEVELVETRESTAURANT. The actual figure is new and undamaged. Loss, damage or non-arrival of any Package which. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Again, this is a very simple scam. . pen air routing number